When clients implement new CRM software or for instance introduce an ERP programme (Enterprise Resource Planning), this usually implicates a huge change for the employees.
The implementation of a new system often implies, in addition to learning to work with the system, getting acquainted with new work processes. BTDI develops systems training programmes with the use of learning environments. These provide a simulation of the system, enabling learners to train and practice in a secluded test system environment. Also, we develop work process training courses, to make everyone familiar with the new work processes.
